Most shoppers don't realize that their temu order number is hidden in three different places, and knowing the right one can save you 10 minutes of frustration when tracking a package. This number is essential for checking delivery status, starting a return, or getting help from customer service.
Quick Answer
What Is a Temu Order Number and Why You Need It
Common uses for the Temu order number
How to Find Your Temu Order Number in the App
Step-by-step guide to locate the Temu order number in the app
Screenshot tips for finding the Temu order number
How to Find Your Temu Order Number in Your Email
Locating the Temu order number in the confirmation email
What to do if you deleted the email with the Temu order number
How to Find Your Temu Order Number on the Packing Slip
Reading the packing slip for the Temu order number
Why the packing slip is a reliable source for the Temu order number
Temu Order Number vs. Tracking Number: What's the Difference?
Definition of a tracking number
Key differences between Temu order number and tracking number
Use the tracking number for real-time delivery updates, and the order number for returns or refunds.
How to Use Your Temu Order Number for Returns and Support
Steps to start a return with the Temu order number
Contacting customer service with the Temu order number
Closing Summary
FAQ
How long is a Temu order number?
Can I find my Temu order number without the app?
Why can't I find my Temu order number in my email?
Is the Temu order number the same as the tracking number?
How do I use my Temu order number to track a package?
What should I do if I lost my Temu order number?
Can I return an item without the Temu order number?
Frequently asked questions
What does a Temu order number look like?
A Temu order number is a 10- to 12-digit code that contains only numbers. It looks like '1234567890' or '123456789012'. It does not include letters or special characters.
How long is a Temu order number?
A Temu order number is always 10 to 12 digits long. Most orders have a 12-digit number, but some older orders may have 10 digits.
Can I find my Temu order number without the app?
Yes, you can find your Temu order number in your order confirmation email or on the packing slip inside your package. Both sources show the same 10- to 12-digit code.
Why can't I find my Temu order number in my email?
Check your spam or promotions folder first. If you still cannot find it, log into the Temu app and go to 'My Orders'. The number appears at the top of each order details page.
Is the Temu order number the same as the tracking number?
No, the Temu order number identifies your entire purchase, while the tracking number follows each package during shipping. One order can have multiple tracking numbers if items ship separately.
How do I use my Temu order number to track a package?
Go to 'My Orders' in the Temu app, tap the order, and you will see the current status. You can also enter the order number on the Temu website tracking page for updates.
What should I do if I lost my Temu order number?
Log into the Temu app and check 'My Orders'. If you cannot access the app, contact Temu customer service with your email address. They can resend your order confirmation within 24 hours.
